Closing of BHRMC on Saturdays

Closing of BHRMC on Saturdays:

Please be advised that BHRMC will be closed on Saturdays from November 2022 until further notice for maintenance work..

PATIENT SURVEY 2022

Thank you to all patients who took the time to participate in our recent patient survey. 

As a patient focused practice, we are passionate about ensuring our patients receive the highest standards of healthcare. It is important to us that you feel comfortable to discuss any issues that may impact you accessing our services. Your feedback is important to us and we take your suggestions and criticisms seriously. In response to the recent survey the following actions have been taken in order to make improvements to patient care where you feel it would be most useful:

The following areas for improvement were identified and we are taking the following steps: 

Difficulties accessing doctors quickly:  

  • We have a documented process for handling urgent requests from patients. This includes those who might need access to their doctor quickly. 
  • Please let our reception know if your request is urgent so that it can be triaged accordingly. 
  • We have now reviewed and improved our processes that allow doctors to have availability each day to attend to any urgent requests. 

 Long waiting times:  

  • At times our doctors run late due to emergencies and other unexpected circumstances. Where possible we will keep you updated if this is the case.
  • We have increased the breaks for doctors to help minimise these waiting times 
  • Where the waiting time is excessive, our reception staff will attempt to call you and let you know. 
  • Our standard appointments are 15 minutes. At times doctors may run late due to patients requiring longer appointments than was initially booked. If you are attending the clinic for a complex need or for multiple issues please let our reception staff know and they will book in a longer appointment time. This will help our doctors to better manage time and help you to avoid long waiting times. 
Difficulties accessing desired appointment times/days: 
  • We understand it's frustrating to have to work around our availability and we are working on minimising this. 
  • Most of our doctors' availabilities are now published online via HealthEngine for you to easily view their availability.
  • We also have a cancellation list/waitlist for each doctor. If we are not able to give you an appointment and you would like to be included in this list, please let our staff know. As soon as an appointment opens up, we will let you know. 
 As always, if you would like to provide any further feedback, please contact us or place suggestions in the box in our waiting room. 

Welcome Agnes Shin Ying Chow

Agnes Shin Ying Chow
Accredited Practicing Dietitian (APD)

Agnes is passionate about motivating others to find their best selves and live a healthier and happier life.
Believing in the joy of food, she is client-focused and dedicated to providing customised nutritional plans
to suit different individual needs while helping others to build a good relationship with food.

With a Bachelor’s degree in Science majoring in Nutrition at The University of Auckland, New Zealand and a
Master’s degree in Dietetics at Monash University, she gained interest and experience in areas such as
weight management, diabetes management (type 1, type 2, gestational diabetes), cardiovascular disease management
(cholesterol, blood pressure management), gastrointestinal conditions (IBS, coeliac disease, food intolerance),
women’s health, fertility, pregnancy and breastfeeding, Polycystic ovary syndrome (PCOS), and more.

Born and raised in Hong Kong, Agnes is multilingual and fluent in English, Cantonese and Mandarin. While providing
nutritional advice is her primary job function by day, Agnes is a foodie and enjoys cooking and trying out different
recipes and cuisines from other parts of the world.

Canabis Oil Tretment

Please be informed that none of our doctors precribe Canabis Oil Treatment. Therefore, please do not make appointments for this purpose.