What is your personal information?
What personal information do we collect and hold?
We may collect the following types of personal information: Your name, address, telephone number, Your age/date of birth, your Medicare number, veteran’s affairs number, healthcare card number, health fund details or pension number, Current drugs or treatments used by you, Information relevant to your medical care, including but not, limited to your previous and current medical history and your family medical history (where clinically relevant), your ethnic background, your profession/occupation or job title, the name of any health service provider or medical specialist to whom you are referred, copies of any letters of referrals and copies of any reports, any additional information relating to you that you provide to us directly through our representatives, medical or allied health professionals providing services at or from our Centre or otherwise.We may also collect some information that is not personal information because it does not identify you or anyone else. For example, we may collect anonymous answers to surveys or aggregated information about how patients view our services via patient feedback surveys.
How do we collect your personal information?
We collect your personal information directly from you unless it is unreasonable or impractical to do so. When collecting personal information from you, we may collect it in various ways including: by you completing our patient registration form and through you disclosing information during the course of a consultation, We may also collect personal information from third parties including:
Information provided on your behalf with your consent from a health service provider who refers you to medical practitioners or allied health professionals providing services at our Clinic, from health service providers to whom you are referred, From your employer or prospective employer, from third party bodies such as law enforcement agencies and other government entities, from a patient’s guardian/responsible person (where practicable or necessary).
What happens if we can’t collect your personal information?
If you do not provide us with the personal information described above, some or all of the following may happen: We may not be able to provide the requested services to you, either to the same standard or at all. Your diagnosis and treatment may be inaccurate or incomplete.
For what purpose to we collect, hold, use and disclose your personal information?
To whom may we disclose your information?
We may disclose your personal information to: our employees, our medical professionals and allied health practitioners who provide medical services to you at our Centre, related bodies, corporate, contractors or service providers for the purpose of operation of our business, fulfilling requests by you, and to otherwise provide products and services to you including, without limitation, web hosting providers, IT systems administrators, mailing houses, couriers, payment processors, data entry service providers, electronic network administrators, debt collectors, and professional advisors such as accountants, solicitors, business advisors and consultants; suppliers and other third parties with whom we have commercial relationships, for business, marketing, and related purposes; your employer or prospective employer, their authorized representatives and their insurer in the case of a work related consultation or service; and any organization or person for any authorized purpose with your consent. We may combine or share any information that we collect from you with information collected by any of our related bodies corporate (within Australia).
Direct Marketing materials
We may send you direct marketing communications and information about our products and services that we consider may be of interest to you. These communications may be sent in various forms including email, SMS, fax and mail, in accordance with all applicable marketing laws, such as the Spam Act 2003 (Cth). If in your dealings with us you indicate a preference for a method of communication, we will endeavor to use that method whenever practical to do so. In addition, at any time you may opt out of receiving marketing communications from us by contacting us or by using opt out facilities provided in our marketing communications and we will then ensure that your name is removed from our mailing list.
How can you access and correct your personal information?
You may request access to any personal information we hold about you at any time by contacting us. Where we hold information that you are entitled to access, we will try to provide you with suitable means of accessing it (for example by mailing it to you). We may charge you a fee to cover our administrative and other reasonable costs in providing the information to you and, if so, the fees will be as advised from time to time. We will not charge for simply making the request and will not charge for making any corrections to your personal information. There may be instances where we cannot grant you access to the personal information we hold; however, we will only do so in accordance with our rights and obligations under the Act. For example, we may need to refuse access if granting access would interfere with the privacy of others or if it would result in a breach of confidentiality. If that happens, we will give you written reasons for any refusal. If you believe that personal information we hold about you is incorrect, incomplete or inaccurate, then you may send us a written request to us to amend it, including the basis on which you are requesting the amendment. We will consider if the information requires amendment. If we do not agree that there are grounds for amendment, then we will add a note to the personal information stating that you disagree with it.
What is the process for complaining about a breach of privacy?
If you believe that your privacy has been breached, please contact us in accordance with the arrangements set out below and provide details of the incident so that we can investigate it. Our procedure for investigating and dealing with privacy breaches is for the incident or complaint to be dealt with in the first instance by the Clinic. If the issue cannot be resolved at this level, it will be escalated to the relevant area or Manager for review and resolution.
Do we disclose your personal information to anyone outside Australia?
In relation to medicals and consultations procured or requested by our overseas clients, we may disclose your personal information to these clients in their countries of operation. We do not otherwise disclose your personal information to overseas recipients. In the event that we would like or are required to do so, we will obtain your consent.
We take reasonable steps to ensure your personal information is protected from misuse and loss and from unauthorized access, modification or disclosure. We may hold your information in either electronic or hard copy form. Personal information is destroyed or de-identified when no longer needed. Any personal information or other information which you transmit to us online is transmitted at your own risk.
COMPLAINS AND FEEDBACK
If you have a problem we would like to hear about it. Please feel free to talk to the Doctor or our receptionist. We take concerns,
Alternatively, if you are still dissatisfied, please contact The Health Care Complaints Commission, Level 30, 570 Bourke Street, Melbourne Vic. 3000. Ph: 03 8601 5222 Regional Free Call: 1800 136 066. http://www.health.vic.gov.au/hsc/complaint.htmL
National Privacy Commissioner hotline on 1300363992 GPO Box 5218 Sydney NSW 2001 http://www.privacy.gov.au/complaints.
Members of the public may make a notification to AHPRA about the conduct, health or performance of a practitioner or the health of a student. Practitioners, employers and education providers are all mandated by law to report notifiable conduct relating to a registered practitioner or student to AHPRA. Australian Health practitioner regulation agency (AHPRA) http://www.ahpra.gov.au/