Surgery Hours:
Monday to Friday: 9.30AM to 8.00PM
Saturday: 9.00AM to 4.00PM
Sunday: 9:00AM to 02:00PM
Public holidays: Generally open from 9:00AM to 02:00PM. Please check with reception closer to the day for confirmation.
Appointments:
Please call 8842 4499 for appointments. Patients will be given an appointment of your choice. Please inform the receptionist at the time of making your appointment whether a long consultation is required and whether more than one person is to be seen. If you or a family member requires an interpreter service, we can organise this for you. Please let us know in advance when you make an appointment. The Doctor’s at Belgrave Hallam Road Medical Centre are happy to accommodate patients who present to the clinic without an appointment, though there may be a waiting time unless deemed urgent. Should you have any enquiries, please ask our friendly staff. Alternative modes of communication may be used by our patients with a disability.The National Relay Service (NRS) for patients that are deaf or the translation and Interpreter service (TIS) Doctors Priority Line (1300 131 450) for patients from a not English speaking background.
Waiting Times:
We make every effort to see you on time and understand your time is valuable to you. We do our best to prevent delays but they may occur due to unforseen circumstances. If necessary, you will be offered an alternative appointment and we apologise for any inconvenience this may cause. We urge you to contact our practice staff prior to your appointment time to check whether your doctor is running on time.
Fees and billing arrangements:
Belgrave Hallam Road Medical Centre is a BULK BILLING CLINIC. However, if your Medicare card has expired or you fail to produce a valid card, you will be required to pay on the day. A private fee will be charged should you require emergency assistance between the hours of 6.30am and 8am Monday to Friday.
Private fees: Standard Consultation: $40.00 Long Consultation $60.
Weekends and Public Holidays $50 Long Consultations $70.
Work cover fees: Private: $60.00.
Home visits: Bulk billed with current Medicare card. Private: $40.00.
After hours: Bulk billed with a current Medicare card. Private: $300.00 (6.30am-8am)
Please note that some procedures may require a fee to be paid up front and an out of pocket expense incurred after claiming from Medicare. Please ask our receptionists for fee information.
Home Visits/Telephone access/Electronic Communication:
Home visits are available on request for regular patients whose condition prevents them from attending the surgery. Home visits are bulk billed by our Doctors if a current Medicare card is provided. Doctors do not take telephone calls whilst seeing patients. Our receptionist staff will take a message, inform the Doctor and your call will be returned by the Doctor at the earliest possible time. Patients can send enquiries or contact us via fax on 03 8842 4490 or by emailing info@bhrmc.com.au. Our clinic is also e-health compliant. Should you have any further enquiries please ask our friendly staff.
Our Doctor’s are multilingual and speak English, Sinhalese, or Arabic.
After hours care:
After consultation hours, for urgent medical attention and free telephone advice please call the Home Visiting Doctor Service 9429 5677 (bulk billed).
Recalls:
Should patients have abnormal results, our clinic has a recall system where staff will call to arrange an appointment. Recalls are made daily to ensure the best follow up care for you.
Reminder system:
The surgery is committed to preventative care. We will call you with reminders for check-ups and preventative health services appropriate to you. If you do not wish to be included in this system, please let your doctor know.
Test Results:
It is the practice policy to have all patients to return for a consultation to obtain and discuss abnormal test results. It may be possible for a nurse or a doctor to give results over the phone under special circumstances when pre-arranged by your doctor.
Disease registers:
This practice submits patient data to various disease registers (cervical, breast and bowel screening etc) for preventative health. Please let us know if you do not wish to participate.
Your medical record is a confidential document:
It is the policy of this practice to maintain security of personal health information at all times and to ensure this information is only available to authorised members of staff. Patients can obtain a copy of our privacy policy at reception.
Privacy Policy:
We have developed and documented a privacy policy according to the current privacy laws. If you would like information about this policy or if you need to access your health record, please ask your Doctor or reception staff.
All patients have the right to informed consent in their treatment and actively participate in decisions about their healthcare.
Feedback and complaints:
If you have any kind of feedback (good or bad!) we would like to hear about it. Please feel free to talk to your doctor or reception staff. We take concerns, suggestions and complaints extremely seriously.
You can also contact The Health Care Complaints Commission, Level 30, 570 Bourke Street, Melbourne Vic. 3000.
Ph: 03 8601 5222 Regional Free Call: 1800 136 066. http://www.health.vic.gov.au/hsc/complaint.htm
National Privacy Commissioner hotline on 1300363992 GPO Box 5218 Sydney NSW 2001. http://www.privacy.gov.au/complaints.
Members of the public may make a notification to AHPRA about the conduct, health or performance of a practitioner or the health of a student. Practitioners, employers and education providers are all mandated by law to report notifiable conduct relating to a registered practitioner or student to AHPRA. Australian Health practitioner regulation agency (AHPRA) http://www.ahpra.gov.au/
Code of conduct:
It is the role of this practice to provide a caring environment that is safe, welcoming and peaceful for all patients. We respect the rights of individuals, and will attempt at all times to treat patients promptly and courteously.In turn, Belgrave Hallam Road Medical Centre requests that patients treat staff and other patients with respect, refraining from shouting, swearing or engaging in other inappropriate behaviour which may cause harm or distress to themselves or others.